1. Introduction and Scope
Welcome to the 365zk Privacy Policy. This document describes how 365zk ("we," "us," or "our") collects, uses, discloses, and protects personal information from individuals ("you" or "your") who access or use our gaming platform at https://365zk.cam. By creating an account with 365zk, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.
We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy complies with applicable data protection laws and regulations, and works in conjunction with our Terms & Conditions to govern your relationship with 365zk. If you do not agree with any part of this Privacy Policy, you should not use our services.
Our Privacy Commitment
365zk employs industry-standard security measures including 256-bit SSL encryption to protect all personal information transmitted through our platform. Your data is stored on secure servers with restricted access, and we never sell or rent your personal information to third parties for marketing purposes.
2. Information We Collect
2.1 Information You Provide Directly
When you register an account with 365zk, we collect personal information that you voluntarily provide, including but not limited to:
- Identity Information: Full legal name, date of birth, gender, and nationality as required for age verification and regulatory compliance
- Contact Information: Email address, phone number, and residential address for account communication and verification purposes
- Verification Documents: Government-issued identification such as your Indonesian National Identity Card (KTP), proof of address documents, and photographic verification as part of our Know Your Customer (KYC) procedures
- Financial Information: Bank account details, e-wallet information, and payment card details used for deposits and withdrawals (note: we do not store complete credit card numbers)
- Account Credentials: Username, password, and security questions used to access your 365zk account
- Communication Content: Messages, inquiries, and other communications you send to our customer support team through live chat, email, or other channels
2.2 Information Collected Automatically
When you access or use 365zk services, we automatically collect certain technical and usage information, including:
- Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
- Connection Information: IP address, internet service provider, geographic location data, and timezone settings
- Usage Data: Pages viewed, games played, betting history, transaction records, deposit and withdrawal activity, login times, and session duration
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze platform usage (see Section 8 for detailed cookie information)
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment Processors: Transaction verification and fraud prevention information from banks, e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), and payment gateway partners
- Identity Verification Services: Age verification and identity authentication data from specialized verification providers
- Game Providers: Gaming activity and results data from our casino game, live dealer, and sports betting suppliers
3. How We Use Your Information
365zk uses the personal information we collect for the following legitimate business purposes:
3.1 Account Management and Service Delivery
- Create, maintain, and manage your 365zk gaming account
- Process deposits, withdrawals, and other financial transactions
- Enable you to play casino games, place sports bets, and access all platform features
- Provide customer support and respond to your inquiries
- Send transactional notifications including deposit confirmations, withdrawal updates, and account alerts
3.2 Legal and Regulatory Compliance
- Verify your identity and age to ensure compliance with minimum age requirements (21+ for Indonesian players)
- Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by law
- Prevent fraud, detect suspicious activity, and protect against security threats
- Maintain records for audit, reporting, and regulatory purposes
- Comply with legal obligations, court orders, and requests from law enforcement or regulatory authorities
3.3 Platform Improvement and Analytics
- Analyze user behavior and platform usage to improve our services
- Monitor platform performance, identify technical issues, and optimize user experience
- Develop new features, games, and betting markets based on player preferences
- Conduct research, testing, and statistical analysis
3.4 Marketing and Communications
- Send promotional offers, bonuses, and marketing communications (only with your consent)
- Personalize content and recommendations based on your gaming preferences
- Inform you about new games, features, and platform updates
- Conduct surveys and collect feedback to improve our services
3.5 Responsible Gaming
- Monitor gaming activity to identify potential problem gambling behavior
- Enforce deposit limits, loss limits, and self-exclusion requests
- Provide responsible gaming tools and resources
- Comply with social responsibility obligations
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our contract with you (Terms & Conditions) and provide the gaming services you requested
- Legal Obligation: Processing is required to comply with laws, regulations, and regulatory requirements including age verification, KYC/AML obligations, and record-keeping requirements
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and direct marketing (where permitted by law)
- Consent: Where required by law, we obtain your explicit consent before processing certain categories of personal information or sending marketing communications
5. Information Sharing and Disclosure
365zk does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business purposes:
5.1 Service Providers and Business Partners
- Payment Processors: Banks, e-wallet providers, and payment gateway operators who facilitate deposits and withdrawals on our behalf (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja)
- Game Providers: Software suppliers who provide casino games, live dealer tables, and sports betting platforms (Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, and others)
- Identity Verification Services: Third-party providers who assist with KYC verification and age confirmation
- Technology Partners: Hosting providers, cloud storage services, cybersecurity firms, and IT support companies that maintain our platform infrastructure
- Customer Support Tools: Live chat software, email service providers, and customer relationship management systems
- Analytics Providers: Services that help us understand platform usage and improve user experience
5.2 Legal and Regulatory Authorities
We may disclose your information to government authorities, regulators, law enforcement agencies, or courts when:
- Required by law, regulation, or legal process
- Necessary to respond to claims or legal proceedings
- Required to protect our rights, property, or safety, or that of our users or the public
- Necessary to prevent fraud, security threats, or illegal activity
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and any choices you may have regarding your information.
Third-Party Responsibility
When we share your information with service providers and partners, we require them to handle your data securely and only use it for the specific purposes for which it was shared. These third parties are contractually bound to protect your information and comply with applicable data protection laws.
6. Data Retention
365zk retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
| Data Category |
Retention Period |
Reason |
| Account Information |
Duration of account + 5 years after closure |
Regulatory compliance and legal requirements |
| Transaction Records |
7 years from transaction date |
Financial record-keeping and AML compliance |
| KYC Documents |
5 years after account closure |
Regulatory obligations and audit requirements |
| Gaming History |
5 years from activity date |
Dispute resolution and regulatory reporting |
| Marketing Communications |
Until consent withdrawn + 1 year |
Consent management and opt-out processing |
| Customer Support Records |
3 years from last interaction |
Quality assurance and service improvement |
After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and destruction procedures.
7. Data Security
365zk takes the security of your personal information seriously and implements comprehensive technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption technology
- Secure Storage: Personal information is stored on secure servers with restricted physical and network access controls
- Access Controls: Only authorized personnel with legitimate business needs can access personal information, and all access is logged and monitored
- Authentication: Multi-factor authentication protects account access and administrative systems
- Monitoring: Continuous security monitoring and intrusion detection systems identify and respond to potential threats
- Regular Audits: Periodic security assessments, vulnerability testing, and third-party audits ensure ongoing protection
- Employee Training: Staff receive regular training on data protection, privacy, and security best practices
- Incident Response: Comprehensive procedures are in place to respond to and mitigate any data security incidents
While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. You also play a role in protecting your information by maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized account access.
8. Cookies and Tracking Technologies
365zk uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you, remember your preferences, and analyze platform usage.
8.1 Types of Cookies We Use
- Essential Cookies: Necessary for the platform to function properly, including account authentication, security, and transaction processing
- Functional Cookies: Remember your preferences, language settings, and customization options to improve your user experience
- Analytics Cookies: Help us understand how visitors use our platform, which pages are most popular, and how we can improve our services
- Marketing Cookies: Track your activity across our platform to deliver personalized promotional offers and measure campaign effectiveness
8.2 Managing Cookies
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect your ability to use certain features of the 365zk platform, and some functionality may not work properly without essential cookies enabled.
9. Your Privacy Rights
Subject to applicable laws and regulations, you have certain rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you
- Right to Rectification: You can request correction of inaccurate or incomplete personal information
- Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements
- Right to Restriction: You can request that we limit how we use your personal information in certain circumstances
- Right to Object: You may object to processing of your personal information for direct marketing purposes or based on legitimate interests
- Right to Data Portability: You can request transfer of your personal information to another service provider in a structured, commonly used format
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time without affecting prior processing
To exercise any of these rights, please contact our privacy team at [email protected]. We will respond to your request within 30 days and may require verification of your identity before fulfilling your request.
10. Marketing Communications
With your consent, 365zk may send you promotional emails, SMS messages, or push notifications about bonuses, special offers, new games, and platform updates. You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any promotional email
- Adjusting your communication preferences in your account settings
- Contacting customer support to update your marketing preferences
Please note that even if you opt out of marketing communications, we will still send you essential transactional messages related to your account, deposits, withdrawals, and important platform updates.
11. Children's Privacy
365zk services are strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21, and anyone under this age is prohibited from creating an account or using our services. If we become aware that we have inadvertently collected information from someone under 21, we will promptly delete that information and close the associated account.
12. International Data Transfers
Your personal information may be transferred to and processed in countries other than Indonesia where our servers, service providers, or business partners are located. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
13. Changes to This Privacy Policy
365zk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of 365zk services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or how 365zk handles your personal information, please contact us:
- Email: [email protected]
- Subject Line: "Privacy Inquiry" for faster processing
- Response Time: We aim to respond to all privacy-related inquiries within 48 hours
For general customer support inquiries not related to privacy, please use our 24/7 live chat service available through your account dashboard.